Frequently Asked Questions
Compile frequently asked questions on RFQs, channels, lead times, invoicing, and after-sales support. If your question isn't covered below, call us or submit a message directly.
Quotation and Inquiry Process
Please provide the model, quantity, target delivery date, and packaging requirements. For a full BOM list, you may upload or paste it directly; we will review each item's specifications and provide a unified quote.
Standard parts typically receive a quote and lead time within one business day. For scarce, discontinued, or overseas-sourced items, we must first verify the supply channel; this may extend the response time, and we will keep you updated on progress.
Prices are quoted on an ex-works basis. Shipping and tax costs will be itemized separately based on the delivery address and invoicing requirements, with full details provided prior to order confirmation.
Sourcing Channels and Quality Assurance
A batch-specific channel source description will be provided upon delivery, including authorized original manufacturer channels, spot stock channels, or overseas sourcing channels. This facilitates traceability during incoming quality inspection and after-sales support.
Common packaging includes OEM reels, trays, and tubes. Customization is available to match your production line requirements. Bulk components are clearly marked; please specify your preferred packaging format when confirming the order.
Yes. Most standard models support sample requests for design validation and pilot production. Sample quantity and cost will be provided in the quote response.
Delivery & Logistics
Standard models from inventory channels are typically shipped within a few business days after confirmation. Lead times for order-based and overseas sourcing models depend on actual channel feedback and will be clearly communicated before you place your order.
Domestic shipping via express and dedicated lines; bulk orders can be arranged for full or less-than-truckload freight. For exports and Hong Kong/Macau, delivery terms can be confirmed separately.
Yes. Phased delivery by project stage is a common arrangement. The quantity and timeline for each batch will be confirmed upon order placement to facilitate production scheduling.
Billing and Settlement
Sure. Please provide your invoicing details at checkout. We will issue the invoice according to the agreed type and item description.
Standard settlement is via corporate bank transfer. For long-term partners, payment terms can be discussed; specific limits and cycles will be confirmed based on the cooperation details.
After-sales and small-batch support
Please contact us promptly after receiving your order with batch and photo details. If the discrepancy in specifications or quantity is due to our supply chain, we will arrange a replacement or resend the items.
Accepted. We can accommodate both prototype and small-batch pilot production orders, enabling customers to validate solutions and test production lines before mass manufacturing.
We will first check existing channel inventory. If direct supply is unavailable, we will provide a parameter comparison and alternative model recommendations, along with key differences for R&D confirmation.